Welcome to Jemptrip. By using our website or ordering from us, you are agreeing to a few basic rules we use to make everything go smoothly. They are here not to confuse but to explain how we do business with you—clearly and in simple terms.
We are headquartered in USA and have complete respect for the Privacy Act of 1974. What that means is we are cautious when we collect and process your details, and we will never use them for anything except to process your order or enhance your experience.
I. Ordering from Us
When you order online on our site, we’ll set in motion preparing your cake fresh and ready for delivery. What you’ll see on our site is what we have on offer, but there might be slight differences in looks due to the characteristics of handcrafted baking.
Once you've placed your order, we start preparing immediately. Therefore, please be sure you've picked out just what you need prior to finalizing the checkout.
II. Payment Method
We have kept it simple: we take cash on delivery alone. No card machines, no online payments—good old-fashioned handover when your cake is brought to your doorstep. Make sure you are ready with the full amount, as our delivery team won't have any change on hand.
III. Returns and Refunds
We are committed to getting your order to you as you would like it. If something does go wrong—such as if the cake is broken during transport or is not the cake you originally ordered—then we will investigate.
In case of either of those instances, all you need to do is contact us within 24 hours of receiving the delivery at [email protected] with your photo and order number.
Refunds are made by bank transfer. In order for us to make the refund, you will need to submit your bank details. Cash refunds and any alternative channels are not issued by us.
IV. Delivery
We ship to almost all areas throughout USA. Timings are estimated, and we attempt to be as punctual as possible, but delays may occur from time to time due to weather or traffic conditions. Your patience is appreciated when that is out of our control.
V. Personal Details
We obtain only what is essential—your name, delivery address, phone number, and email. Your details are used for processing your orders and are dealt with in accordance with the Privacy Act of 1974.
We do not pass your details around, and you are free to ask for access, rectification, or erasure of your personal data by contacting us at any time.
VI. Updates of These Terms
We might make changes on this page from time to time. If we do, we’ll update the date so you can tell when the current version became active. Thanks for reading. If you have any questions or would like to talk with someone, we're always here at [email protected].