Each cake that exits our kitchen is crafted with purpose and intent. We know that occasionally, not everything goes according to plan, and in those instances, this page details how we process returns and refunds.
I. When Something Goes Off Track
If the cake is damaged upon receipt or we have sent you a cake that is totally different from the one you initially ordered, we are here to rectify that.
In order for us to progress with this, email us at [email protected] within 24 hours of receiving your delivery, with your order number and a clear photo of the product in question.
II. Returning an Item
We do not offer returns for items outside of the two following reasons: receiving the wrong product or receiving a damaged cake. Since our cakes are prepared fresh and are perishable, we can’t process returns for any other reason.
III. Refund Process
Once we verify that the problem qualifies, the refund process shall be started. Note that
- All refunds are done through bank transfers alone
- You'll need to submit your bank account information in order to finalize the process
- Refunds in cash or through alternative payment channels are not offered
We only offer cash on delivery, meaning your initial payment is always in cash, but refunds are processed digitally for accountability and visibility.
IV. Your Data and Privacy Act of 1974 Compliance
In processing refunds, we gather only what is required—like your email, your name, and bank details for refund processing. We store this information according to USA's Privacy Act of 1974, and we do not share or use your details for anything else apart from your refund.
Should you need to obtain access to or rectify your personal details, you can reach us at [email protected]. Should you ever be in doubt about anything on this page, we're just an email away.
We are here to ensure your experience remains fair, even when there is an infrequent hiccup.