Common Questions
We always welcome constructive criticism of our business and how we are performing. Whatever issues you are facing with our cakes or relevant services, we will resolve them right away. Making you smile is our only aim.
Find the answers to some common queries from our customers. If you are concerned about something else, do let our support team know, and we will resolve it.
Ordering a delicious cake is extremely easy through our easy-to-use online platform. All you need to do is first visit our website and then move to the product page, where you will find our exquisite collection of exceptional cakes. From this list, select a cake that you think will be appropriate for the occasion for which you are ordering and finalize your order by providing the delivery details. If you want the cake to be customized in a certain way, please contact our support team and share your order ID and personalization instructions.
We are not bound by certain flavors. Exploring different and worthy flavors, and making your taste buds enjoy different palates with every new cake is what we strive for. We are working constantly to improvise and improve when it comes to new, fresh flavors. Jemptrip offers a wide range of flavors. Each flavor comes with a unique twist.
Yes, we are currently delivering cake orders only in USA. It doesn’t matter from which area of USA you are; we will deliver your ordered cake as soon as it is efficiently baked and garnished to perfection. However, we have plans to expand our offerings across different international locations in the future.
Cash payment is the only method that we are acknowledging as of now. Upon the delivery of your order, you need to pay us in cash. Before an order is delivered, you need to ensure you have the exact amount in cash ready. We are not accepting any other payment modes like online or card. But in case there is any return, we will refund the paid amount only through bank transfers, and for that, customers need to provide us with their bank account details.
Yes, we do accept urgent orders and can deliver on the same day. But it depends on the availability of the ingredients and order volume. We have partnered with multiple reliable logistics companies across USA to make sure every delivery is prompt and safe. In case of an urgent order, you need to contact our team, and they will guide you with the further procedure.